Registration Steps
Registration is a two-step process: provisional (SMS) and full (email).
Step 1: Provisional Registration (SMS verification)
1
Select language
Open the app and choose your preferred language (Japanese / English / Chinese / Vietnamese).
2
Search building
Enter your building name. Tap your building from the search results.
3
Enter room number
Type your room number (e.g., 101, 305).
4
Phone number
Enter your Japanese mobile number to receive an SMS verification code.
5
6-digit code
Type the 6-digit code from the SMS within 5 minutes.
6
Agree to 4 items
Read and agree to the Terms, Privacy Policy, building rules, and contact-sharing consent.
After Step 6, provisional registration is complete. You can use:
- Garbage Calendar
- Local Events
- AI Chat
- Notifications
International phones
Your phone number must be a Japanese mobile number to receive SMS verification. If you only have a foreign SIM, ask your management company for assistance.
Step 2: Full Registration (Email verification)
1
Enter email
From the home screen banner or Settings, enter your email address.
2
Tap the link
Open the verification email and tap the link within 24 hours.
3
Complete
Return to the app — full registration is now active.
After full registration, you can also:
- Submit Maintenance Reports (with photos)
- Submit Move-out Notices
- Submit Noise Complaints (anonymous)
- Reply to messages from your management company
What if I can't find my building?
Ask your management company to register your building with Cloud Manage. They can do it in under a minute.
What if I lose my phone?
After getting a new device:
- Reinstall the app
- Tap "Already registered" on the language screen
- Verify with SMS to the same phone number
If your phone number has changed, contact your management company.