For Residents
Welcome to the Cloud Manage Resident App. This summary manual is provided in English for residents who prefer to read in English. The full manual with detailed visuals is available in Japanese.
Available in Multiple Languages
The app itself supports Japanese, English, Simplified Chinese, and Vietnamese. You can switch the language any time from the Settings screen.
App Overview
Main Features
| Feature | What it does |
|---|---|
| 🗑️ Garbage Calendar | Automatically displays your local collection schedule |
| 🎪 Local Events | Events within 5 km of your building |
| 💬 AI Chat | Instant answers to everyday questions in your language |
| 🔧 Maintenance Reports | Report issues with photos. The management company replies in-app. |
| 📋 Requests | Submit move-out notices and noise complaints |
| 🔔 Building Notifications | Maintenance schedules, building announcements, and emergency notices |
| 📄 Contracts & Documents | View your lease, building rules, and other documents (when uploaded) |
Registration: Two Steps
Step 1: Provisional Registration (SMS verification)
- Select language → Search and select your building → Enter room number
- Enter phone number → Receive 6-digit SMS code → Enter code
- Agree to 4 consent items
- Provisional registration complete — you can use Garbage Calendar, Events, AI Chat
Step 2: Full Registration (Email verification)
- Enter email address
- Tap the verification link in the email (valid 24 hours)
- Full registration complete — you can also submit Maintenance Reports and Requests
What You Can Do at Each Stage
| Feature | Provisional | Full |
|---|---|---|
| Garbage Calendar | ✅ | ✅ |
| Local Events | ✅ | ✅ |
| AI Chat | ✅ | ✅ |
| View Announcements | ✅ | ✅ |
| Maintenance Reports | ❌ | ✅ |
| Move-out Notice | ❌ | ✅ |
| Noise Complaint | ❌ | ✅ |
In Case of Emergency
Call 119 / 110 First
For fire, medical emergencies, or crime, call 119 or 110 immediately. The app does not handle emergency dispatches.
For property emergencies (water leak, locked out, etc.):
- Call 119/110 if life is at risk
- Submit a Maintenance Report with 🔴 Urgent priority
- Call the emergency contact number shown after submission
Frequently Asked Questions
I can't find my building when searching
Ask your management company to register the building in the system.
I'm not receiving the SMS verification code
- Wait 30 seconds, then tap "Resend"
- Make sure your phone number is correct
- International SIM cards may not receive Japanese SMS
My email verification link doesn't work
The link expires after 24 hours. Request a new one from the registration screen.
Are noise complaints anonymous?
Yes, completely anonymous. The management company only receives the building name, time, noise type, location, and details. Your name, room number, phone, and email are never shared.
Contact
| Situation | Contact |
|---|---|
| Building management | Refer to your management company contact details, posted in your building |
| App issues | Contact via the management company |
| Emergencies | 119 (Fire / Medical) / 110 (Crime) |
For the full Japanese manual with screenshots, please visit /resident/.